Shipping Policy

Last updated: September 22, 2026

At Prime Lift, we want to get your sports performance socks packed, dispatched and on their way to you as quickly and efficiently as possible.

Please read our Shipping Policy below for information regarding order processing, delivery timeframes, tracking and deliveries.

1. Order Processing

Orders are generally processed and dispatched within 1–2 working days after payment has been successfully received.

Orders placed over weekends or on South African public holidays will be processed on the next working day.

During promotions, product launches, sales or other high-volume periods, processing times may be slightly longer.

Once your order has been dispatched, you will receive confirmation together with the relevant tracking information where available.

2. Delivery Timeframes

Delivery times vary depending on your location and the courier service available for your delivery address.

Estimated delivery times within South Africa are generally:

• Main centres: approximately 1–3 working days after dispatch.

• Regional or outlying areas: approximately 3–5 working days after dispatch.

These delivery periods are estimates only and cannot be guaranteed.

Delivery may occasionally be affected by circumstances outside Prime Lift's reasonable control, including courier delays, severe weather conditions, public holidays, high-volume periods, service disruptions or other unforeseen circumstances.

3. Shipping Fees

Applicable shipping fees will be displayed and calculated at checkout based on the delivery address and available shipping method.

The final shipping fee applicable to your order will be shown before payment is completed.

From time to time, Prime Lift may offer promotional or free-shipping offers. Any applicable conditions or minimum order values will be communicated as part of the relevant promotion.

4. Courier Deliveries

Prime Lift uses third-party courier services to deliver orders.

The courier used for your order may depend on your delivery address, parcel size, service availability and other logistical factors.

Once an order has been handed over to the courier, delivery will be subject to the courier's operational processes and delivery schedule.

While we will always assist where reasonably possible, delays caused by the courier or circumstances outside our control may affect the estimated delivery timeframe.

5. Tracking Your Order

Once your order has been dispatched, tracking information will be provided where available.

Please allow some time after dispatch for the courier's tracking system to update.

If your tracking information has not updated within a reasonable period or you believe there may be an issue with your delivery, please contact Prime Lift and provide your order number and tracking number, where applicable.

We will assist with investigating the delivery with the relevant courier.

6. Delivery Addresses

Please ensure that your delivery address, telephone number and other contact information are complete and correct when placing your order.

Prime Lift cannot be held responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

If you notice an error in your delivery information after placing an order, please contact us as soon as possible.

We cannot guarantee that delivery information can be changed once an order has been processed or handed over to the courier.

If an order is returned to Prime Lift due to an incorrect or incomplete address, unsuccessful delivery attempts or failure to collect the parcel, additional courier charges may apply before the order can be resent.

7. Receiving Your Delivery

Please ensure that someone is available at the delivery address to receive the parcel where required by the courier.

Depending on the courier and delivery method, the courier may contact you using the telephone number supplied with your order.

Once the courier records an order as successfully delivered, Prime Lift may rely on the courier's delivery confirmation when investigating any subsequent delivery query.

8. Lost, Missing or Damaged Parcels

If your parcel appears to be lost in transit, arrives damaged or there is another issue with your delivery, please contact Prime Lift as soon as reasonably possible.

When contacting us, please provide:

• Your order number.

• Your tracking or waybill number, where available.

• A description of the issue.

• Clear photographs of the parcel, packaging and affected products if the order arrived damaged.

Please retain the original packaging while the matter is being investigated.

Prime Lift will work with the relevant courier to investigate the matter and assist with an appropriate resolution in accordance with applicable consumer law and our store policies.

9. Delivery Delays

Although we aim to have all orders delivered within the estimated timeframes, courier delays can occasionally occur.

If your order has not arrived within the expected delivery period, please check your tracking information first.

If you require further assistance, please contact Prime Lift with your order number and tracking information so that we can investigate the delivery with the relevant courier.

10. Contact Us

If you have any questions regarding shipping, delivery or the status of your order, please contact Prime Lift:

Phone: +27 76 725 0744
Email: primeliftsouthafrica@gmail.com

Please include your order number when contacting us regarding an existing order so that we can assist you as efficiently as possible.