Terms of Service

Last updated: September 22, 2026

These Terms of Service ("Terms") govern your access to and use of the Prime Lift website, online store, products and related services (collectively, the "Services").

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.

By accessing our website, placing an order or otherwise using our Services, you agree to these Terms together with our applicable store policies.

Please read these Terms carefully before using our website or purchasing products from Prime Lift.

Nothing in these Terms is intended to exclude, restrict or waive any rights that cannot lawfully be excluded under applicable South African law, including the Consumer Protection Act, 68 of 2008 ("CPA") and the Electronic Communications and Transactions Act, 25 of 2002 ("ECTA"), where applicable.

1. Use of Our Website

You may use our website for lawful personal and commercial shopping purposes in accordance with these Terms.

You agree not to use our website or Services:

• For any unlawful or fraudulent purpose.

• To violate applicable laws or regulations.

• To infringe the intellectual property or other rights of Prime Lift or a third party.

• To transmit malicious software, viruses or harmful code.

• To interfere with the security, functionality or operation of our website.

• To attempt to gain unauthorised access to our website, systems or customer information.

• To submit false, misleading or fraudulent information.

We reserve the right to restrict or terminate access to our Services where reasonably necessary in response to misuse, fraud, unlawful activity or a material breach of these Terms.

2. Product Information

We aim to ensure that product descriptions, photographs, sizing information, specifications and other information displayed on our website are accurate and up to date.

However, minor differences may occur between how a product appears on screen and how it appears in person due to factors such as screen settings, photography, lighting and manufacturing variations.

Customers are responsible for reviewing product descriptions and available sizing information before completing a purchase.

If a product supplied to you is materially different from what was represented, defective or otherwise does not meet applicable legal requirements, your rights will be determined in accordance with applicable consumer law and our Returns & Refund Policy.

3. Product Availability

All products are subject to availability.

Adding a product to your shopping cart does not necessarily reserve or guarantee stock until your order has been successfully placed and processed.

Although we make reasonable efforts to maintain accurate inventory information, a product may occasionally become unavailable after an order has been submitted.

If we are unable to supply a product you have ordered, we will contact you and provide an appropriate resolution, which may include a refund, replacement or alternative option where agreed with you.

4. Orders

When you place an order through our website, you are responsible for ensuring that the information submitted is complete and accurate.

This includes your:

• Name.

• Contact information.

• Delivery address.

• Products and quantities selected.

• Payment information where applicable.

After placing an order, you may receive an automated order confirmation.

An automated confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted or dispatched.

We reserve the right to decline or cancel an order where reasonably necessary, including in cases of suspected fraud, payment failure, stock unavailability or an obvious pricing or website error, subject to applicable law.

Where payment has already been successfully received for an order that we are unable to fulfil, an appropriate refund will be processed.

5. Pricing

All prices displayed on our website are shown in South African Rand (ZAR) unless otherwise stated.

We make reasonable efforts to ensure that product prices and other charges displayed on our website are accurate.

However, errors may occasionally occur.

If we identify an obvious pricing or product information error, we may contact you before fulfilling the affected order to explain the issue and provide available options.

Nothing in this section limits any rights or remedies available to you under applicable South African consumer law.

6. Payments

Payment must be made using one of the payment methods made available during checkout.

Payment processing may be